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Need help?

Don't forget to check out our extensive list of Frequently Asked Questions

This includes helpful Connect Bike and App information, troubleshooting tips, video links and much more. 

If you still cannot find the answer you're looking for. Just contact us!

For Echelon Sales and Order Inquiries: 

Call 1300 137 598 
(Monday to Friday 8 am (EST) – 7 pm (Sydney Time)
(Saturday 9 am (Sydney Time) – 5 pm)

Or Contact Us using the form below.

For Post-Sales Inquiries: 

Please use the form below or visit our FAQs page.